Customer Service Representative ^{Full Time}

This Representative has a primary focus on our Dealer network in the greater Midwest region, including but not limited to Wisconsin, Minnesota, Iowa, Illinois, Indiana, Michigan and Ohio, as well as a focus on marketing for all three KSI entities.

• Review weekly data received from the General Manager to determine priority accounts, targets and any necessary follow-up.
• Schedule face to face visits for Territory Representative(s) to ensure efficiency and satisfactory service.
• Meet Bi-weekly with General Manager and Territory Representative(s) to review visits and forecasted plans.
• Gather, maintain, and file necessary customer paperwork and portfolio information.
• Communicate with customers regarding product availability and order fulfillment.
• Follow up calls to ensure quotes and questions are answered and have been received in a satisfactory manner.
• Create content and maintain company Facebook pages, websites, digital sign, and literature for accuracy and effectiveness.
• Manage and oversee tradeshow bookings, print advertising, and company vehicle decals
• Set up company booths for trade shows on the company’s behalf (no overnight travel required).
• Attend and record notes for monthly sales team meetings.
• Answer phone calls, enter orders and complete pick-up orders as needed.
• Other Duties as needed.